Refund Policy

Refund Policy

Effective Date: September, 2023

At NMDISTRIBUTIONS, customer satisfaction is a top priority. While we aim to deliver high-quality products and excellent service, we understand that issues may occasionally arise. This Refund Policy outlines the terms under which refunds or returns may be issued.

1. Eligibility for Refunds

We offer refunds or replacements only in the following cases:

  • You received damaged, faulty, or incorrect items

  • Items were missing from your order

  • The order was cancelled before dispatch

Please note: Due to the nature of wholesale transactions, we generally do not accept returns for change of mind or unsold stock.

2. Timeframe

To be eligible for a refund or replacement, you must notify us within:

  • 14 days of receiving your order

Claims submitted after this period may not be accepted.

3. How to Request a Refund

To request a refund, please email us at
📧 nmdistributionsltd@gmail.com
Include the following details:

  • Order number

  • Description of the issue

  • Photos of damaged or incorrect items (if applicable)

Our team will review your request and respond within 2–3 business days.

4. Refund Method

Approved refunds will be issued via the original payment method or as a store credit, depending on your preference.

5. Return Shipping

If a return is required, we will provide instructions. In cases where the fault is on our side (e.g., incorrect or damaged goods), return shipping costs will be covered by us.

6. Exceptions

We reserve the right to refuse a refund if:

  • The item has been used or damaged after delivery

  • You failed to notify us within the return window

  • The claim is not supported by evidence (e.g., photos of damage)

Contact Us

If you have any questions regarding this policy, please contact:
📧 nmdistributionsltd@gmail.com